It started back in 2002 as a hobby project, the kind that nobody would/should care about, however it grew to 12k users and 250k page requests daily.
The annoying part of the requirements when I was looking for a hosting solution was the dependency of Microsoft technologies: classic asp, mdb at the beginning, later SQL Server. No affordable solutions found until I’ve met Webhosting.net. Their hosting plans were what I was looking for: affordable, the price was the one and only criteria I took into consideration.
As I said, the project started as a game, with few visitors among my family and my friends. Then I met webhosting.net scalability: requests grew from tens to thousands of users and hundreds of thousands of page requests daily without any problem or downtime. I was a rookie into a web venture but then I realized I partnered with the right entity.
I called their customer service several times, most of the time for non-critical reasons, mostly “how-to” inquiries. They manage to answer in less than 30 minutes. And bear in mind that due to the timezone difference my 4:00 PM is their 8:00 AM. They spent time assisting me, even when it wasn’t something from their end.
Speaking about customer service, I was impressed by the human touch. Let me explain: at the beginning, the payment was made via bank transfer, with about a 1 week delay. Three years in a row they took my word that the transfer was underway.
So after a decade of a continuous business relationship, it can be resumed at: reliability, scalability, customer support and last but not least, human touch.